Skip to Main Content
Skip to main content

Help With Library Access

Oftentimes, your computer may be remembering old data and attempting to authenticate you with outdated information. In this case, you will need to clear your cache, cookies and history.

REMEMBER: Clearing your browser's cache, cookies, and history may remove data such as saved passwords, shopping cart items, etc.

PC/Mac Browsers

  Chrome

  1. In the browser bar, enter:

    chrome://settings/clearBrowserData

  2. At the top of the "Clear browsing data" window, select Advanced.
  3. Select the following:

    From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information; to clear your entire cache, select All time.

    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  4. Select CLEAR DATA.
  5. Exit/quit all browser windows and re-open the browser.

  1. Note: You can also clear your cache and history by the following steps:
    • Click on the 3 vertical dots icon in the upper-right of the Chrome browser.
    • Choose Settings.
    • Choose Privacy & Security.
    • Choose Clear Browsing Data.
    • Repeat Steps 2 - 5 above.

 Firefox

  1. From the History menu, select Clear Recent History....

    If the menu bar is hidden, press Alt to make it visible or click on the 3 Horizontal (hamburger) icon in the upper right of your browser.

  2. From the "Time range to clear:" drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", select the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Select Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

 Microsoft Edge

  1. In the upper right, select the horizontal 3 dots icon.
  2. Select the History icon, and then select the trash icon at the top of the menu.
  3. Select Browsing history, Cookies and other site data, and Cached images and files. Select Clear Now.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

 Opera

  1. From the Opera menu (red 'O' in your upper left), select Settings OR type ALT+P. 
  2. Select Privacy & Security.
  3. Select Clear browsing data....
  4. In the box that opens, select Advanced.
  5. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  6. Select Clear data.
  7. Exit/quit all browser windows and re-open the browser.

 Safari 8 and later

  1. From the Safari menu, select Clear History... or Clear History and Website Data....
  2. Choose the desired time range, and then select Clear History.
  3. Select Safari > Quit Safari or press Command-Q to exit the browser completely.